After receiving your order, we will contact you via the phone number you provided to confirm your order and notify you our bank account numbber.

Once the bank transfer is successful, we will deliver the items to your address.

Return policy:

If you are not satisfied with an item, you have 3 days after receiving your order to exchange it for any size or another item.

The item you wish to exchange must be brand new, unused, undamaged, not laundered, with BAESIC’s name tag and label stay intact.

Customers who wish to change the item at the studio have to bring the invoice with you.

Items that are torn, damaged, stained and deformed will not be accepted and will be returned to customers. The item that has been exchanged once will not be exchanged for the second time, unless the item is faulty.

This policy applies to customers who shop in store and online (Customers who shop online will pay the shipping fee).

Note:

- The exchanged item must have an equal or greater value than the item you wish to be exchanged.
- The policy does not apply to discounted items.
- You can exchange/return only once per item.

Contact us:
- Studio: Room 1002 - Floor 10 - Thang Long Building -105 Lang Ha - HN.
- Phone: 094 3026331